💡Help & FAQs

Text us on Whatsapp or drop us an email - stores.laman@gmail.com

Our operational hours are 9am-5pm GMT, Mon-Fri.

If you are interested in stocking Laman then please reach out to stores.laman@gmail.com.

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Indian Orders

All orders within India are shipped domestically and are subject to standard GST as per government regulations. No additional customs duties are applicable for deliveries within India. Shipping times may vary depending on your location, but most orders are delivered within 3-7 business days. You will receive tracking information once your order is dispatched.

*If you have any questions regarding your order or shipping within India, please contact stores.laman@gmail.com.

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International Orders

All orders placed outside of India will be charged separate customs fees, not included in the delivery charge. These are determined individually by the border of your delivery country. You will be notified of the customs charge once the order has arrived at your country's border by the courier. This fee must be paid before the border control of your country will dispatch your order.

*Please double check your customs invoice to ensure you are billed for the correct number of items in your order before proceeding with payment. For any queries regarding customs duties contact stores.laman@gmail.com.

If you have any queries regarding the shipment of your parcel, we recommend contacting the appropriate courier directly with your tracking and address information. For further enquiries regarding your order shipment, you can get in touch with us directly via email - stores.laman@gmail.com.

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Unforeseen Global Crisis

In the event of any unforeseen global crisis, such as COVID-19, we do not have control over unforeseen delays that may occur during transit time. If delays do occur during your parcel's journey, you can contact our Client Services on stores.laman@gmail.com or the courier company directly for updates.

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Payment Methods

  • Credit card: Visa, Mastercard, American Express (secure code verified)
  • Payment apps: Alipay, Apple Pay (mobile), Android Pay (mobile), Klarna

No banking information regarding the Customer transits via the website. Payment is secure by the partners in charge of managing financial transactions. The order will be recorded and validated on acceptance of the payment by the banking service.

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Klarna

  • Pay for your order within 30 days with no fees or interest.
  • You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payment is due.
  • Klarna performs a soft search with a credit reference agency. This will not affect your credit rating.

Changing or cancelling your order

For details on your 14 days right of return, please see the Returns Policy section of the website. You have the right to cancel your purchase and receive a full refund provided you notify us in writing no later than fourteen working days (excluding weekends and bank holidays) beginning with the day after you received your goods. To exercise this right of cancellation, contact us by email at stores.laman@gmail.com and follow the returns instructions as laid out in the returns and exchanges section of this site.

If you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site. We recommend that returned goods be sent via insured, traceable delivery for your protection.

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Order Cancellations

  • Item(s) not available
  • Difficulty in processing your payment information
  • Cannot ship to address provided
  • Duplicate order was placed
  • Fraudulent activity suspected

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at stores.laman@gmail.com for a recommendation.

Frequently asked questions

Here are some of the most common questions we receive from our users.